REFUND & EXCHANGE POLICIES

choviet102.com’S REFUND POLICY

This Refund Policy provides guidelines for exchanging items purchased on choviet102.com. By using our platform, you agree to the terms outlined below. Individual sellers may have specific return & refund policies, so always refer to the seller’s listing for details.

1. General Refund Policy

• Refunds are subject to the seller's individual return and refund policies. Sellers are required to provide clear refund terms on their product listings.
• Refund eligibility typically depends on the product condition, reason for return, and compliance with the seller’s stated policy.

2. Refund Eligibility

• Damaged or Defective Items: Buyers are entitled to refunds or replacements for items that arrive damaged, defective, or significantly not as described.
• Item Not Received: If the item is not delivered within the expected timeframe and tracking information is unavailable or invalid, a refund may be issued after an investigation.
• Change of Mind: Refunds for items returned due to buyer preference (e.g., changed mind or incorrect purchase) are subject to the seller’s return policy, including possible restocking fees.

3. Conditions for Returns

• Items must be returned in their original condition, with all original packaging, accessories, and documentation included.
• The return period (e.g., 30 days from delivery) varies by seller and is specified in the product listing.
• Certain items, such as digital products, customized goods, or perishable items, may not be eligible for returns or refunds.

4. Refund Process

1. Initiate a Refund Request: Buyers must contact the seller through the platform's messaging system or open a return request within the allowed return window.
2. Seller Approval: Sellers review and approve valid refund requests. Sellers may ask for photos or additional evidence to support the request.
3. Return the Item: If required, the buyer ships the item back to the seller using the return instructions provided.
4. Refund Issuance: Once the seller confirms receipt of the returned item in acceptable condition, the refund will be processed through the original payment method.
5. Platform Protection for Buyers
• If the seller fails to respond or refuses a valid refund request, buyers can escalate the matter through the platform's Resolution Center.
• The platform will mediate and may issue a refund directly to the buyer if the seller is found at fault.

5. Refund Timelines

• Refunds are typically processed within 5-10 business days after approval by the seller or platform, depending on the payment provider's processing times.

6. Buyer Responsibilities

• Ensure all communication with the seller is conducted through the platform to maintain records of the transaction and refund request.
• Follow return shipping instructions accurately to avoid delays or denial of refunds.
• Cover return shipping costs unless the item is defective, damaged, or the seller's listing was inaccurate.

7. Exclusions and Limitations

• Refunds will not be granted for items that show signs of misuse, tampering, or damage caused after delivery.
• Buyers who repeatedly abuse the refund process may face account restrictions or termination.

8. Updates to the Refund Policy

choviet102.com reserves the right to update this Refund Policy at any time. Continued use of the platform constitutes acceptance of any changes.

choviet102.com’S EXCHANGE POLICY

This Exchange Policy provides guidelines for exchanging items purchased on choviet102.com. By using our platform, you agree to the terms outlined below. Individual sellers may have specific exchange policies, so always refer to the seller’s listing for details.

1. General Exchange Policy

• Exchanges are subject to the seller’s individual policies, which must be clearly stated in their product listings.
• Not all items are eligible for exchange. Sellers may limit exchanges to certain products, such as non-digital or non-customized items.

2. Exchange Eligibility

• Damaged or Defective Items: Exchanges are permitted for items that arrive damaged, defective, or significantly not as described.
• Wrong Item Received: Buyers can request an exchange if the seller ships the wrong product.
• Size/Color Issues: Exchanges for size, color, or other product variations are subject to the seller's policy and item availability.

3. Conditions for Exchanges

• Items must be returned in their original condition, with all original packaging, tags, accessories, and documentation included.
• Exchanges must be requested within the time frame specified by the seller (e.g., 30 days from delivery).
• Items showing signs of wear, tampering, or misuse may not qualify for an exchange.

4. Exchange Process

1. Initiate an Exchange Request: Contact the seller through the platform’s messaging system or initiate an exchange request within the allowed exchange window.
2. Approval by Seller: The seller will review and approve valid exchange requests. Buyers may be asked to provide photos or additional evidence to support their claim.
3. Return the Item: If required, ship the item back to the seller following their return instructions.
4. Receive Replacement Item: Once the seller confirms receipt of the returned item in acceptable condition, they will ship the replacement item to the buyer.

5. Platform Protection for Buyers

• If the seller does not respond or denies a valid exchange request, buyers can escalate the matter through the platform’s Resolution Center.
• The platform may mediate disputes and, in some cases, offer a refund or alternative resolution if an exchange is not possible.

6. Buyer Responsibilities

• Ensure all communications with the seller are conducted through the platform to maintain a record of the exchange request.
• Accurately follow the seller’s return instructions to prevent delays or issues.
• Cover the cost of return shipping unless the seller is at fault (e.g., wrong item, defective product).

7. Limitations and Exclusions

• Exchanges are not guaranteed for:
• Digital products, services, or non-tangible items.
• Customized, personalized, or perishable items.
• Items purchased in final sale or clearance categories.
• Abuse of the exchange process may result in account restrictions or termination.

8. Exchange Timelines

• Exchanges are typically processed within 5-10 business days after the seller receives the returned item, depending on the replacement item's availability.

9. Updates to the Exchange Policy

choviet102.com reserves the right to update this Exchange Policy at any time. Continued use of the platform constitutes acceptance of any changes.